Different types of Chatbots you can use

Chatbots have the ability to offer instant digital connections. They are fast becoming the preferred choice for customer support service. The trend will continue to grow as chatbots are predicted to dominate the business interactions in the future. They have the ability to handle various aspects of customer relations.

The popularity of live online chat applications has been growing over the past few years. The number of consumers who contact brands through live chat has also grown. Bots deal well with answering repetitive queries and guiding visitors on a website or an app. They can interact with multiple people at the same time and find a proper answer immediately. By using a chatbot, companies can save a lot of money. Therefore, their chat agents gain more time to focus on challenging cases.

What is a chatbot?

A chatbot is an artificial intelligence software that can simulate a with a user in natural language through messaging applications, websites, mobile apps, or through the telephone. Like a virtual assistant for your customer experience touchpoints. A chatbot is also described as one of the most advanced and promising ways of interaction between humans and machines.

Types of Chatbots:
1) Scripted Chatbots:

A scripted chatbot is based on a predefined set of questions that a customer is anticipated to ask. The interaction with the end customer happens on the basis of preset rules. With the advanced knowledge base, they help users find answers to simple questions. These bots can aptly respond only to specific instructions. Therefore, you must align the queries with the language programmed in the bot. They are best used on websites with live chat support.

2) Social Media Chatbots:

These chatbots are integrated into a social messaging platform. Therefore this makes it easy for customers to directly interact with the bot, just like they do with their friends. They not only raise brand awareness but also create a customer record for personalized communication. Also, chat messages have a higher open rate than email messages. You can integrate these chatbots within social media platforms like Facebook Messenger, Telegram, Whatsapp, etc.

3) Voice-Enabled Chatbots:

Voice-enabled chatbots like Alexa, Siri creates a personalized experience for the users. These chatbots accept user inputs through voice and act upon user requests. They answer their queries and perform a number of creative tasks. You can create your own voice-activated bot by using text-to-speech and voice recognition APIs.

4) Contextual Chatbots:

Contextual chatbots are the most advanced kind of bots based on machine learning and artificial intelligence. Their basic aim is to try to figure out what the user wants. That is in which sense or proportion the user is asking a question or doing some random stuff on the website. It then reverts those sentiments according to the intentions of the user. These bots remember the previous things a user has already asked or performed. And based on that, they present a more thoughtful answer.

5) Transactional Bots:

Transaction bots can be accustomed to carry lots of solutions or accomplish a specific transaction. They interact with external systems on behalf of humans to increase productivity. They provide many uses for businesses to help increase productivity.

These bots can be classified into assistant bots as they often act on behalf of humans to perform various transactions. For transactional bots several custom solutions are possible. Helping users increase their productivity as the bot interacts with external systems to perform transactions.

6) Crawler Bots:

Crawler bots run in the background to fetch data from other websites or APIs. The crawlers can be made to behave in a given manner. Some examples include price assistants that monitor e-commerce websites for price changes. You can also use to monitor website errors and performance issues.

7) Informational:

Informational Bots push content via various social media channels in the form of push notifications. They push content as it becomes available. These bots can act as research assistants by extracting as much information as possible either from a human or from an internet resource like a website or an ebook. They are very relevant in the education and corporate training sector as well as in the digital marketing sector for research-based tasks.

8) Survey Bots:

Online surveys can help brands find out customer preferences. Survey bots make it easier to collect information from customers. They are much better than online surveys because the conversation is more engaging. By chatting with a chatbot, customers feel like they are taking part in a conversation, not a survey.

Conclusion:

As you can see, chatbots can be used in a variety of applications. They can assist, have interaction, and amuse your customers. Therefore helping you to fulfill your business goals at the same time.
At Quantazone we can help you to build a chatbot according to your needs. This will help you in providing better services to customers and will also help in other business activities.

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