Deliver accurate, context-aware customer assistance with an AI customer support agent trained on your business data, knowledge, and support content for consistent responses.
We configure a collaborative inbox for assigning conversations, switching agents, and sharing rich messages, screenshots, audio, and screen recordings seamlessly.
We configure ticket workflows to capture, categorize, prioritize, assign, route, and track support requests across teams efficiently.
We deploy customizable live chat widgets with branded layouts, agent profiles, conversation history, and website platform integrations.
We configure AI assistants, knowledgebases, and chatbots to answer queries, automate workflows, and hand complex conversations to agents.
We manage targeted WhatsApp campaigns with contact imports, approved templates, personalized messaging, and scheduled delivery.
We establish reporting across conversations, tickets, assignments, and support activity to monitor service performance and team workloads.
We connect website live chat, WhatsApp Business, Facebook Messenger, Instagram DMs, SMS, Telegram, Viber, LINE, WeChat, Zalo, and API channels into one unified workspace. This helps in keeping customer conversations accessible without switching between separate platforms.
We configure a centralized workspace where customer interactions can be assigned to the right team members or agents, helping teams coordinate conversations, manage ownership, and maintain consistent handling across support requests.
We configure AI assistance and reusable canned responses to help agents generate, refine, and personalize replies, handle routine questions faster, and maintain more consistent customer communication across everyday support conversations.
We configure rich messaging for images, documents, screenshots, audio, and video, alongside tags, custom fields, pinned conversations, and other controls that help teams organize customer interactions, priorities, and conversation context.
We configure CRM users, teams, permissions, assignments, and conversation ownership within a centralized system, helping ensure customer interactions reach the appropriate team members or departments while keeping responsibilities and access clearly organized.
We configure email-to-ticket workflows that automatically convert incoming customer emails into support tickets, keeping requests organized and giving support teams a centralized place to manage email-based conversations and follow each request through resolution.
We configure routing rules to assign incoming tickets to the appropriate agents or departments, helping distribute support workloads, direct requests efficiently, reduce manual assignment, and minimize delays in initial responses across different support queues.
We configure ticket priorities to highlight time-sensitive, urgent, or critical issues, helping support teams identify which requests require immediate attention, manage queues more effectively, and focus resources where faster responses are most important.
We configure ticket conversations so customer messages, replies, and relevant context remain connected throughout the ticket lifecycle, allowing agents to review previous interactions and respond directly from the ticket without losing important conversation history.
We configure ticket management around your support process using custom statuses, priorities, and ticket types, helping teams categorize incoming requests consistently, track progress clearly, and manage different types of customer issues more efficiently.
We set up a welcoming chat interface and configure the widget layout, pages, colors, fonts, icons, launcher style, and other visual elements aligned with your brand, including support agent profiles and clear paths for customer assistance.
We implement live chat so customers can start and continue conversations, access previous messages, and share images, documents, screenshots, audio, and video, giving support teams the context needed to handle interactions smoothly across ongoing conversations.
We integrate a searchable knowledge base into the chat widget, helping customers find relevant answers directly on your website while reducing unnecessary support requests and making useful information easier to access during their conversations.
We connect support tickets within the chat widget, allowing customers to view existing requests, respond to conversations, and receive status updates while keeping ticket-related communication accessible from the same customer support environment.
We configure the live chat widget to match your brand, then integrate the widget with WordPress, Shopify, Wix, Joomla, OpenCart, Magento, PrestaShop, custom websites, CMS platforms, and SiteBuilders using embed code or dedicated plugins.
We configure AI assistants and chatbots around your support requirements, defining their behavior, conversation flows, and responses to handle routine customer inquiries and reduce repetitive support work across channels.
We integrate your knowledge base with AI models such as OpenAI, connect your own API key where required, and enable further AI training using your business data, documents, website content, and support information for more relevant responses.
We configure automated chatbots around your business requirements, including custom behavior, conditional conversation flows, customer data retrieval, and automated actions to create more relevant and efficient customer interactions.
We integrate AI into configured chatflows to generate dynamic responses, understand customer intent, retain relevant conversation context, and combine intelligent responses with existing chatbot logic for more responsive automated interactions.
We configure automated escalation when chatbots cannot resolve complex customer requests, enabling conversations to move to live agents while retaining relevant context for a smoother support handover and faster resolution.
We connect configured chatbots across supported channels, including Live Chat, Messenger, Instagram, Telegram, and WhatsApp, enabling consistent automated conversations and centralized management across multiple customer communication channels.
We plan and configure WhatsApp campaigns around your audience, messaging goals, contact lists, and preferred delivery schedules, helping establish campaign structure, messaging requirements, and timing before messages are prepared and sent to recipients.
We organize contact data from supported sources, segment audiences, and prepare recipient lists based on relevant customer information, helping campaigns reach the right groups with more targeted and appropriate messaging for different audience segments.
We configure personalized WhatsApp messages using relevant customer information, audience segments, and campaign details to make communication more targeted, timely, and engaging while maintaining consistency across different customer groups.
We set up campaigns for automated delivery with scheduled sends, helping planned messages reach the intended audience automatically at the appropriate time while reducing manual effort and maintaining consistent campaign execution across WhatsApp.
We monitor sent, delivered, and read messages to assess campaign performance, identify delivery issues, and provide useful insights that help evaluate audience engagement, understand campaign results, and improve future WhatsApp outreach efforts.
Centralized dashboard views bring customer conversations, channels, assignments, and support activity into one accessible workspace.
Review conversations across channels and assigned agents to understand activity distribution and support workload more clearly.
Reports and analytics provide visibility into conversations, tickets, assignments, campaigns, and overall support performance trends.
Quantazone provides implementation and configuration services alongside the platform. We assess your support requirements, configure the required components, connect supported channels, set up workflows, and prepare the environment around your business processes. Our implementation can include shared inbox setup, ticketing, live chat, AI assistance, knowledge base configuration, WhatsApp campaigns, reporting, and relevant integrations. We also help with testing, team onboarding, and handover so your support environment is ready for practical day-to-day use after implementation.
Quantazone can configure multiple customer communication channels, including website live chat, WhatsApp Business, Facebook Messenger, Instagram DMs, SMS through Twilio, Telegram, Viber, LINE, WeChat, and Zalo. An API channel is also included, allowing supported third-party messaging platforms or custom communication apps to be connected to the unified support environment. We review your required channels during implementation and configure the relevant connections, workflows, and support setup based on your business requirements. Availability may depend on the channel’s own account, API, or platform requirements.
Yes. Quantazone can configure the customer-facing experience around your brand requirements. This can include live chat layouts, colors, fonts, icons, launcher styles, agent profiles, support pages, knowledge base presentation, and other available interface settings. We also configure the support environment around your workflows, terminology, teams, and customer communication requirements. The exact level of customization depends on the platform and components being implemented. Our team handles the configuration so the final setup remains consistent with your brand and support processes.
No advanced technical knowledge is generally required for your support team to use the configured platform. Quantazone handles the technical implementation, channel connections, workflow configuration, knowledge base setup, and other required components. We also provide training and handover so your team understands how to manage conversations, tickets, customer information, and routine support activities. Some administrative or integration-related tasks may require technical access or assistance, depending on your setup. We can provide ongoing support for those requirements as needed.
Implementation timelines depend on the scope of your support environment, including the number of channels, users, workflows, integrations, knowledge sources, and AI requirements involved. A straightforward setup with limited channels and configuration requirements can generally be completed faster than a larger implementation involving multiple systems and customized workflows. During the initial discussion, we review your requirements, existing support processes, and required integrations before defining the implementation scope and expected timeline. This helps establish a practical schedule based on your actual setup.
Third-party charges are generally separate from Quantazone’s implementation and support fees. These may include applicable WhatsApp or Meta messaging fees, API usage charges, channel-specific subscription costs, or other fees imposed by external service providers. The exact charges depend on the channels, accounts, usage levels, and services included in your implementation. We can help identify the relevant third-party requirements during the planning stage so you have a clearer understanding of which costs relate to Quantazone services and which are billed separately by external providers.
Yes. The appropriate plan can be selected based on your business requirements, support volume, users, channels, required features, and expected usage. Quantazone can help assess your current support environment and identify the components needed for implementation. If your requirements extend beyond a standard setup, we can discuss the additional configuration, integrations, automation, or support services involved. This approach helps align the selected plan with your operational needs rather than choosing features that may not be relevant to your customer support processes.
After implementation, Quantazone can provide ongoing assistance for the configured customer support environment. Support can cover platform-related questions, configuration requirements, workflow adjustments, channel-related issues, knowledge base updates, and other day-to-day requirements within the agreed scope. We can also help your team understand new requirements as your support operations evolve. The exact support coverage depends on the service plan selected. Our goal is to provide continued assistance so the implemented environment remains aligned with your operational requirements.
Yes. Quantazone can provide dedicated post-implementation support based on your selected service arrangement. Dedicated support can help with ongoing configuration requirements, issue resolution, platform assistance, workflow changes, and other operational needs after the initial implementation. This is useful for businesses that require continued assistance rather than handling every platform-related requirement internally. The scope, response expectations, and support coverage depend on the dedicated support plan agreed for your environment. We can discuss the appropriate support arrangement based on your ongoing requirements.
Yes. Your support environment can be expanded as your business requirements change. Quantazone can assist with adding supported communication channels, users, workflows, features, knowledge content, and other components to the existing implementation. Before making changes, we review the new requirements and any dependencies, account limitations, licensing considerations, or third-party requirements involved. This allows the existing setup to be extended without unnecessarily disrupting your current support operations. Additional configuration, implementation, or support work may be scoped separately based on the changes required.
