SUCCESS PLANS
Dedicated Support That Scales With You
Get dedicated teams focused on your business needs with our success plans, providing ongoing assistance, support, and the expertise you need to keep your operations running smoothly.
Get dedicated teams focused on your business needs with our success plans, providing ongoing assistance, support, and the expertise you need to keep your operations running smoothly.
We manage your business systems, users, configurations, and ongoing operational requirements, providing structured oversight to keep essential platforms reliable, organized, and aligned with changing business needs.
We manage the user lifecycle from onboarding and access setup through ongoing changes and offboarding, helping maintain consistent administration, permissions, and support across business systems over time.
We provide on-demand live training, administrator guides, and monthly admin user training to help teams understand system capabilities, manage routine tasks, and work more confidently at work.
We optimize processes and build tailored workflow automation, integrations, and customizations that reduce manual effort, improve consistency, and adapt systems to your requirements as needs evolve.
We customize business systems and integrate connected applications to support specific workflows, operational requirements, and evolving business needs across your existing technology environment.
We conduct quarterly success reviews and consultations, supported by monthly timesheets and a Customer Success Manager, to track progress, discuss priorities, and identify improvement opportunities over time.
Access experienced professionals aligned with your requirements.
Stay supported with responsive assistance.
Access the expertise you need without managing a in-house team.
Start with what you need today and easily scale your services.
Absolutely! You can upgrade your Success Plans whenever your business needs additional services, resources, or support. If you decide to downgrade, the updated plan can be applied from your next billing cycle. We’ll work with you to make the transition smooth and ensure your plan continues to match your requirements.
These Success Plans are activated after your business system implementation is complete and you need dedicated ongoing support and assistance. We work as an extension of your team, providing continued system management, support, optimization, and guidance based on your business requirements.
The billing of our plans depend on the plan you select. The Success Plans are billed monthly, while the Support Plan is billed monthly with annual billing. The dedicated Enterprise service plan is available on a custom-quote basis, so its billing arrangement can be discussed according to the scope and requirements of the engagement. The applicable plan details, billing cycle, and pricing will be clearly shown before you subscribe, so you can choose the arrangement that matches your ongoing support and system management requirements.
No. The Success Plans cover system management, support, administration, training, optimization, automation, integrations, and other services included in your selected plan. Software licenses, subscriptions, and third-party applications are not included unless they are specifically stated as part of the engagement. If your business requires additional software or platform subscriptions, those can be discussed separately based on your requirements. Any applicable licensing or subscription costs will be communicated before they are added to the engagement, so you have clarity on what is included in your selected plan.
Your business data and systems are handled with care and appropriate security practices throughout the engagement. Access is provided only to the tools and information required for the agreed scope, with permissions managed accordingly. We also work with secure collaboration and access-management tools as part of our delivery process. For enterprise requirements, we’re happy to discuss additional security and access controls.
A Dedicated Account Manager is your go-to person at Quantazone. They help understand your requirements, coordinate with our delivery teams, keep communication organized, and make sure your priorities stay on track. Instead of managing multiple points of contact, you have someone who understands your engagement and helps keep everything moving smoothly. The Success Plan includes a Dedicated Account Manager as part of its managed service offering. This is particularly useful when your business has recurring system requirements and needs a consistent contact for coordination, planning, reviews, and ongoing assistance rather than managing each requirement separately.
Quantazone provides technical and operational support based on the Success Plan you select. Support can include system management, issue resolution, user administration, troubleshooting, process optimization, workflow automation, integrations, customization, training, and ongoing system assistance. Support channels include Live Chat, Email, and Phone, depending on the plan selected. Remote Assistance is also available where included in the plan. The Success Plan includes a 30-minute response time with SLA monitoring, while the Support Plan provides an 8-hour response time with its standard support scope.
Yes! Our teams work remotely and use a combination of communication, project-management, collaboration, and feedback tools to keep engagements organized. Tasks, meetings, requirements, deliverables, and updates can be managed through agreed workflows, giving both teams clear visibility throughout the engagement. For technical assistance and remote troubleshooting, tools such as Zoho Assist can allow our team to securely connect to your system with your permission. This makes it easier to investigate issues, assist with configurations, and provide hands-on support without requiring an on-site visit.
Zoho Assist is a remote support and access tool that allows our team to securely connect to your computer or system with your permission. For Success Plans, it can be used for remote troubleshooting, system configuration, technical assistance, and investigating issues that may be difficult to resolve through chat, email, or phone alone. It helps our team provide hands-on assistance without being physically present at your location. This can make ongoing technical support more efficient, particularly when a system issue requires direct remote access to investigate or resolve.
No problem! If your requirements don’t fit neatly into our standard Success Plans, choose the Enterprise option and get in touch with our team. We’ll understand your goals, requirements, and expected scope before recommending the right solution. You can contact us or book a meeting to discuss your needs, and we’ll prepare a custom quote based on the engagement.