WEB SUPPORT PLANS
Keep Your Website Secure & Updated
From routine updates to technical fixes and performance improvements, with our web support plans, get the support you need to keep your website reliable and ready for your customers.
From routine updates to technical fixes and performance improvements, with our web support plans, get the support you need to keep your website reliable and ready for your customers.
We handle ongoing website and store maintenance, including content updates, technical changes, routine checks, and other requirements needed to keep your digital presence properly maintained.
We optimize website and store performance through caching, CDN configuration, speed improvements, and technical adjustments that support faster loading and a better overall user experience.
We manage website and store backups and recovery processes to help protect important data, restore previous versions, and reduce disruption when unexpected issues affect your digital assets.
We support website security through SSL, security configurations, monitoring, and protective measures designed to help safeguard your website or store against common technical and security risks.
We identify and address website and store errors, technical issues, broken functionality, and other problems that can affect usability, your performance, or day-to-day digital operations.
We monitor website and store performance and provide relevant reporting to help track technical health, identify issues, and maintain visibility into ongoing optimization and support activities.
Review your website’s overall health annually
Stay supported with responsive assistance.
Access the expertise you need without managing a in-house team.
Start with what you need today and easily scale your services.
Absolutely! You can upgrade your web support plan whenever your business needs additional services, resources, or support. If you decide to downgrade, the updated plan can be applied from your next billing cycle. We’ll work with you to make the transition smooth and ensure your plan continues to match your requirements.
The web support plan can be activated after your website or store is deployed and ready for ongoing maintenance and support. You can also choose the support plan alongside our relevant Marketing Solutions plans if you need continued website, store, or performance support as part of your ongoing digital activities. The activation and support scope will depend on the plan selected and the specific requirements of your website or store.
We offer both quarterly and annual billing for Web Support plans. Website Optimization and eCommerce Optimization plans are available with either quarterly or annual billing, while Enterprise plans are available on a custom-quote basis. The applicable billing cycle, plan details, and pricing will be clearly shown before you subscribe, so you can select the option that best fits your support requirements.
No. The Web Support plans cover the design, maintenance, optimization, support, and related services specified in the selected plan. Software subscriptions, premium themes, plugins, third-party applications, paid tools, stock assets, or other external licenses are not included unless specifically stated. If a project or support requirement needs a third-party product or paid license, we can identify the requirement and clarify the applicable cost before proceeding.
Yes. We can first assess your existing website or store and conduct an audit to understand its current condition, technical setup, performance, security, and maintenance requirements. Based on the assessment, we can recommend the right support approach and identify any issues that may need attention before ongoing support begins. The option to subscribe to a support plan remains available after the assessment, based on your requirements and the scope of support needed.
Your business data and systems are handled with care and appropriate security practices throughout the engagement. Access is provided only to the tools and information required for the agreed scope, with permissions managed accordingly. We also work with secure collaboration and access-management tools as part of our delivery process. For enterprise requirements, we’re happy to discuss additional security and access controls.
The standard Website Optimization and eCommerce Optimization plans do not include a dedicated account manager. The Enterprise plan includes a dedicated account manager along with priority support and a broader scope of digital operations. If you need dedicated marketing support and ongoing marketing expertise, you can also explore Quantazone’s Marketing Solutions plans, which are designed around ongoing marketing management and support.
Yes. Our design support teams work remotely and use collaborative tools to manage design updates, feedback, revisions, approvals, and ongoing website or eCommerce requirements. For creative reviews, COMMENTer helps centralize annotations, feedback, issue tracking, revision management, and client approvals in one place. This makes it easier for both teams to review work, communicate changes, and keep track of what has been approved without relying on scattered feedback across emails or messages.
COMMENTer is a visual feedback and collaboration tool that makes it easy to point out changes directly on a webpage or digital asset. You can click on an element, add your comment, and share the feedback with our team in context. This eliminates lengthy explanations and makes revisions much faster to understand. It’s especially useful for website development, design reviews, and quality checks. As part of the Web Support plans, COMMENTer helps make website-related feedback clearer and easier to manage when communicating changes with our team.
No problem! If your requirements don’t fit neatly into our standard web support plans, choose the Enterprise option and get in touch with our team. We’ll understand your goals, requirements, and expected scope before recommending the right solution. You can contact us or book a meeting to discuss your needs, and we’ll prepare a custom quote based on the engagement.